Address please

When checking in at the front desk of my gym, Fitness First, the person behind the counter handed me a card and told me the office needed to verify my current address. I asked him if I could give the address to him and he could change it on the computer that just beeped at him to tell him to ask me for the address... he said no, I'd have to call the main office. Was I asking too much when I asked him, the company representative, to take my address and either make or facilitate the change?